Acclaim Energy Promotes Courtney Palomo to Operations Manager, Customer Care US Market
Houston, Texas (June 23, 2020) – Houston-based Acclaim Energy today announced the promotion of Courtney Palomo to Operations Manager, Customer Care US market. The announcement was made by John D. Elder III, President and Chief Executive Officer. Courtney will be responsible for leading and supporting a diversity of functions, including national customer care, pre and post contract maintenance, CRM program optimization and process improvements.
“Courtney has been a key part of our success and growth over the last few years and we are thrilled to promote her to this important position,” said John Elder, CEO, Acclaim Energy. Mrs. Palomo joined the company in 2015 in the Operation Department, and quickly rose to a supervisory role due to her positive impact on national account sales and retention, improving customer, consultant and supplier relationships, and creating efficiencies in process and service delivery across the enterprise.
Mrs. Palomo was previously with Champion Energy Services. Mrs. Palomo received a bachelor’s degree in Arts and Communications from the University of Houston. She is a volunteer of the Houston Livestock Show and Rodeo, serves as a leader of the Girl Scouts of America and is active in the Star of Hope, nonprofit organization.
About Acclaim Energy
Houston-based Acclaim Energy is an independent, unbiased customer advocate helping businesses across the United States and Mexico minimize total energy costs and unlock value through a proven integrated energy management approach. The company consistently reduces clients’ total energy costs by 15–20% by customizing unique, total solutions rooted in key integrated services. With a 97% client retention rate, Acclaim manages a client portfolio of over 500 clients with a total electricity and natural gas spend in excess of $2.5 billion and manages more than 30,000 meters.